Version: 1.0
Effective date: 07/05/2026
Business name: Tactical Energy
Legal entity: Tactical Energy Pty Ltd
ABN: 43 646 332 185
Contact email: office@tacticalenergy.com.au
Phone: (07) 3834 3528
Address: PO Box 1003, Spring Hill QLD 4004
1. About this Privacy Policy
This Privacy Policy explains how Tactical Energy collects, uses, stores and discloses personal information.
Tactical Energy provides electrical services, maintenance, repairs, installations, inspections, testing, upgrades, project works and related services.
This Privacy Policy applies to personal information collected through our website, quotes, invoices, service bookings, site attendances, communications, payment processes, account administration and other business activities.
This Privacy Policy should be read together with any applicable quote, contract, terms and conditions, service agreement or collection notice.
2. Application of the Privacy Act
Tactical Energy aims to handle personal information responsibly and consistently with good privacy practice.
Where Tactical Energy is required to comply with the Privacy Act 1988 and the Australian Privacy Principles, it will do so. Where Tactical Energy is not legally required to comply because a small business exemption applies, Tactical Energy will still take reasonable steps to handle personal information in a fair, secure and transparent manner.
Nothing in this Privacy Policy limits any privacy rights that apply under law.
3. What personal information we collect
The personal information Tactical Energy may collect includes:
- names;
- addresses, including site addresses and billing addresses;
- phone numbers;
- email addresses;
- business names, ABNs and ACNs;
- job titles and contact person details;
- property access information;
- details about electrical works requested or performed;
- photographs, videos or notes of worksites, switchboards, wiring, equipment, defects, damage or completed works;
- quote, invoice, payment and account information;
- communications with customers, suppliers, contractors and other parties;
- complaint, dispute, warranty and service history;
- information needed for safety, compliance, licensing, insurance, debt recovery or legal purposes.
For business customers, Tactical Energy may also collect information about directors, authorised representatives, trading history, account conduct and commercial credit-related matters where relevant.
Tactical Energy does not usually require sensitive information. If sensitive information is provided, Tactical Energy will only use it for the purpose for which it was provided, or as otherwise permitted by law.
4. How we collect personal information
Tactical Energy may collect personal information:
- directly from customers;
- through quote requests, website forms, emails, phone calls, SMS messages and other communications;
- when attending a site;
- from photographs, job notes and inspection records;
- from employees, tenants, site contacts, builders, contractors, property managers or authorised representatives;
- from suppliers, distributors, electricity retailers, inspectors, government bodies, regulators or other third parties;
- from publicly available sources, including business registers or property-related records;
- from payment providers, accounting systems, job management software and other business systems.
Where practical, Tactical Energy will collect personal information directly from the person concerned. In some cases, information may be provided by another person, such as a property manager, employer, landlord, tenant, builder, contractor or authorised representative.
5. Why we collect, use and disclose personal information
Tactical Energy collects, uses and discloses personal information for purposes including:
- responding to enquiries;
- preparing and issuing quotes;
- assessing requested works;
- booking and attending jobs;
- supplying goods and services;
- ordering parts, equipment and materials;
- managing site access and safety;
- liaising with customers, tenants, property managers, builders, contractors, suppliers and other site contacts;
- dealing with electrical distributors, electricity retailers, inspectors, regulators and authorities;
- issuing invoices and processing payments;
- managing accounts and customer records;
- handling warranty claims, defects, repairs, service issues and complaints;
- maintaining job records, photographs and compliance documentation;
- meeting legal, licensing, insurance, taxation, accounting and safety obligations;
- resolving disputes;
- recovering overdue amounts;
- protecting Tactical Energy’s lawful interests;
- improving business processes, systems and customer service.
Tactical Energy may also use customer contact details to send service-related communications, reminders, safety notices, maintenance information or updates about relevant services. Customers may opt out of marketing communications at any time.
6. Disclosure of personal information
Tactical Energy may disclose personal information to:
- employees and contractors;
- suppliers and wholesalers;
- subcontractors and service providers;
- electrical distributors and electricity retailers;
- inspectors, certifiers, regulators and government authorities;
- property managers, landlords, tenants, builders and other authorised site contacts;
- software, hosting, accounting, payment and job management providers;
- professional advisers, including accountants, consultants and lawyers;
- insurers and insurance assessors;
- mercantile agents, debt collection agencies and solicitors;
- commercial credit reporting bodies, where permitted by law;
- courts, tribunals, regulators and law enforcement bodies where required or permitted by law.
Tactical Energy will not list a consumer payment default with a consumer credit reporting body unless legally entitled to do so.
7. Debt recovery and commercial credit information
If an account is overdue, Tactical Energy may use and disclose relevant customer, account and debt information for debt recovery and enforcement purposes.
This may include disclosure to solicitors, mercantile agents, debt collection agencies, insurers, courts, tribunals, commercial credit reporting bodies and other recovery professionals where permitted by law.
For business customers, Tactical Energy may disclose overdue commercial account information to commercial credit reporting bodies or industry credit risk databases where permitted by law.
Tactical Energy will not require a customer to pay debt collection costs where recovery of those costs is prohibited by law.
8. Website and online information
When a person visits Tactical Energy’s website, the website or related service providers may collect information such as:
- IP address;
- browser type;
- device information;
- pages visited;
- referring website;
- date and time of access;
- enquiry form details submitted by the user.
Tactical Energy may use cookies, analytics tools or similar technologies to operate the website, understand website usage and improve services.
Users may disable cookies through their browser settings, although this may affect website functionality.
9. Direct marketing
Tactical Energy may use contact details to send information about services, maintenance reminders, safety information, promotions or other communications that may be relevant to customers.
Tactical Energy will only send direct marketing where permitted by law.
Customers may opt out of marketing communications by using the unsubscribe function, replying to the communication, or contacting Tactical Energy directly.
Tactical Energy will not sell customer contact lists to third parties for marketing purposes.
10. Security of personal information
Tactical Energy will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Those steps may include:
- limiting access to personal information to personnel who need it;
- using business systems with access controls;
- using passwords and authentication controls;
- maintaining backups where appropriate;
- keeping records in secure electronic systems;
- taking care when sending information by email or other electronic methods;
- using reputable service providers where practical;
- reviewing information handling practices from time to time.
No method of electronic transmission or storage is completely secure. Tactical Energy cannot guarantee absolute security, but will take reasonable steps to protect information it holds.
11. Data retention
Tactical Energy will keep personal information for as long as reasonably required for the purposes for which it was collected, including providing services, managing accounts, handling warranty matters, keeping business records, meeting taxation and accounting obligations, complying with legal requirements, resolving disputes and enforcing rights.
When personal information is no longer required, Tactical Energy will take reasonable steps to destroy, delete or de-identify it, unless it is required to retain it by law or for legitimate business purposes.
12. Data breaches
If Tactical Energy becomes aware of a suspected or actual data breach, it will take reasonable steps to assess and respond to the breach.
Where Tactical Energy is required by the Notifiable Data Breaches scheme to notify affected individuals and the Office of the Australian Information Commissioner, it will do so.
13. Access and correction
A person may contact Tactical Energy to request access to personal information Tactical Energy holds about them.
A person may also request correction of personal information if they believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
Tactical Energy may need to verify the person’s identity before providing access or making corrections.
Tactical Energy may refuse access or correction where permitted by law, but will provide reasons where reasonable and required.
14. Complaints
A person who has a privacy concern or complaint should contact Tactical Energy using the details below.
Tactical Energy will consider the complaint and respond within a reasonable time.
If the person is not satisfied with Tactical Energy’s response, and the Privacy Act applies, they may contact the Office of the Australian Information Commissioner.
Further information on how Tactical handles complaints can be found in our Complaints Handling Procedure on our website.
15. Overseas disclosure
Tactical Energy does not usually disclose personal information overseas.
Some software, hosting, cloud storage, payment, accounting or communication service providers used by Tactical Energy may store or process information outside Australia.
Where Tactical Energy discloses personal information to an overseas recipient and the Privacy Act applies, Tactical Energy will take reasonable steps required by law in relation to that disclosure.
16. Changes to this Privacy Policy
Tactical Energy may update this Privacy Policy from time to time.
The current version will be available on Tactical Energy’s website.
The effective date at the top of this Privacy Policy indicates when it was last updated.
17. Contact details
For privacy questions, access or correction requests, or privacy complaints, please contact:
Tactical Energy
Email: office@tacticalenergy.com.au
Phone: (07) 3834 3528
Address: (07) 3834 3528