Important note about solar, battery and new energy technology works

These General Terms & Conditions apply to Tactical Energy’s general electrical, maintenance, repair, service and non-NETCC works.

They do not replace Tactical Energy’s solar, battery, EV charger or other new energy technology contract documentation where that documentation is issued for works governed by the New Energy Tech Consumer Code or another specific regulatory framework.

If Tactical Energy issues a separate contract through Pylon or another quoting platform for solar, battery or new energy technology works, that separate contract will apply to those works.

Version: 1.0
Effective from: 07/05/2025
Business: Tactical Energy Pty Ltd
ABN: 43 646 332 185
Electrical Contractor Licence: 88824
Contact: office@tacticalenergy.com.au || (07) 3834 3528 || PO Box 1003, Spring Hill Q 4004

1. About these Terms

1.1 These Terms apply to general electrical works, service works, maintenance, repairs, callouts, inspections, testing, upgrades, installations and other electrical services supplied by Tactical Energy.

1.2 These Terms form part of the contract between Tactical Energy and the customer when the customer accepts a quote, approves works, requests attendance, signs a work order, pays a deposit, or otherwise instructs Tactical Energy to proceed.

1.3 These Terms are intended to apply to works that are not covered by Tactical Energy’s solar, battery, EV charger or other new energy technology contract documentation.

1.4 If Tactical Energy issues a separate contract for solar PV, battery storage, EV charging, home energy systems or other new energy technology works governed by the New Energy Tech Consumer Code, that separate contract applies instead of these Terms to the extent of any inconsistency.

1.5 If there is any inconsistency between these Terms and the accepted quote, the accepted quote prevails to the extent of that inconsistency.

1.6 Nothing in these Terms limits any rights the customer may have under the Australian Consumer Law or any other law that cannot be lawfully excluded, restricted or modified.

2. Quotes and Scope of Works

2.1 Tactical Energy may provide a written quote setting out the works to be performed, the quoted price, inclusions, exclusions, assumptions, payment terms and any special conditions.

2.2 Unless stated otherwise, a quote is valid for 30 days from the date of issue.

2.3 A quote is based on the information available to Tactical Energy at the time it is prepared. This may include information supplied by the customer, site photographs, plans, drawings, previous site knowledge or a visual inspection.

2.4 Unless expressly included in the quote, the quoted price does not include:

  • 2.4(a) works outside the stated scope;
  • 2.4(b) switchboard upgrades;
  • 2.4(c) rectification of existing non-compliant, unsafe or defective electrical work;
  • 2.4(d) asbestos identification, handling or removal;
  • 2.4(e) trenching, excavation, concrete cutting, patching, painting or building works;
  • 2.4(f) distributor, retailer, network or metering charges;
  • 2.4(g) access equipment, traffic control, permits or after-hours work;
  • 2.4(h) engineering, certification or third-party consultant costs;
  • 2.4(i) repairs required because of concealed or latent conditions;
  • 2.4(j) additional labour or materials caused by inaccurate information supplied by the customer.

2.5 Tactical Energy may correct a genuine error or omission in a quote. If the correction materially changes the price or scope, the customer may choose not to proceed with the corrected quote.

3. Acceptance

3.1 A customer accepts a quote by:

  • 3.1(a) signing or electronically accepting the quote;
  • 3.1(b) confirming acceptance by email, SMS or other written communication;
  • 3.1(c) paying a deposit;
  • 3.1(d) requesting that Tactical Energy commence the works; or
  • 3.1(e) otherwise indicating acceptance.

3.2 Once a quote is accepted, the customer must pay the price stated in the quote, together with any approved variations, additional charges or other amounts payable under these Terms.

3.3 If the customer is a company, trust, partnership, incorporated association or other business entity, the person accepting the quote warrants that they are authorised to bind that customer.

4. Customer Responsibilities

4.1 The customer must:

  • 4.1(a) provide safe, clear and reasonable access to the site;
  • 4.1(b) ensure an authorised person is available if required;
  • 4.1(c) provide accurate information about the site and the required works;
  • 4.1(d) disclose known hazards, defects, asbestos risks, access restrictions and relevant site conditions;
  • 4.1(e) obtain any required body corporate, landlord, tenant, strata, council or third-party approvals unless Tactical Energy has expressly agreed to do so;
  • 4.1(f) ensure animals, children and unauthorised persons are kept away from work areas;
  • 4.1(g) allow Tactical Energy to isolate power where reasonably required to perform the works safely;
  • 4.1(h) move furniture, stored goods, vehicles and other obstructions unless otherwise agreed;
  • 4.1(i) provide access to switchboards, roof spaces, ceiling cavities, communications areas, garages, driveways and other relevant areas.

4.2 Tactical Energy is not responsible for delay, additional cost or inability to complete the works caused by the customer’s failure to comply with this clause.

5. Site Conditions and Existing Installations

5.1 The customer acknowledges that electrical works often depend on the condition, compliance and accessibility of existing buildings, wiring, switchboards, conduits, circuits, roof spaces, walls, cavities and other site conditions.

5.2 If Tactical Energy identifies latent conditions, unsafe conditions, non-compliant existing works, asbestos risks, structural issues, water damage, damaged cabling, insufficient capacity, inaccessible areas, defective equipment, or other issues not reasonably apparent when the quote was prepared, Tactical Energy may:

  • 5.2(a) suspend the affected works;
  • 5.2(b) make the site safe;
  • 5.2(c) advise the customer of the issue;
  • 5.2(d) provide a variation or revised quote;
  • 5.2(e) charge additional reasonable costs;
  • 5.2(f) refuse to continue works that Tactical Energy considers unsafe, unlawful or non-compliant.

5.3 Tactical Energy is not responsible for pre-existing defects, unsafe installations, non-compliant work performed by others, concealed damage, or damage necessarily caused by accessing concealed or inaccessible areas, except to the extent caused by Tactical Energy’s negligence or breach of law.

5.4 If Tactical Energy is required by law, safety obligations, distributor requirements, electrical standards or good industry practice to perform additional works before completing the quoted works, those additional works may be treated as a variation.

6. Variations and Additional Work

6.1 A variation includes any change to the scope, timing, materials, site requirements, method of work, quantity of work, access requirements or other aspect of the works.

6.2 Variations may arise because of:

  • 6.2(a) customer-requested changes;
  • 6.2(b) latent site conditions;
  • 6.2(c) non-compliant or unsafe existing installations;
  • 6.2(d) distributor, retailer, inspector or authority requirements;
  • 6.2(e) product unavailability;
  • 6.2(f) additional works requested while Tactical Energy is on site;
  • 6.2(g) changes required to complete the works safely or lawfully.

6.3 Tactical Energy may provide a written variation quote. The customer must approve the variation before Tactical Energy is required to perform it, unless clause 6.4 applies.

6.4 Tactical Energy may perform urgent or necessary additional work without prior written approval where, in Tactical Energy’s reasonable opinion, the work is required to:

  • 6.4(a) make the site safe;
  • 6.4(b) prevent damage;
  • 6.4(c) avoid a safety risk;
  • 6.4(d) comply with law or electrical safety requirements;
  • 6.4(e) deal with an urgent fault or hazard.

6.5 Additional work will be charged at Tactical Energy’s standard labour rates, callout rates and material rates unless otherwise agreed.

6.6 Verbal approval given on site by the customer, the customer’s representative, a site manager, tenant, employee, contractor or other person appearing to have authority may be relied upon by Tactical Energy.

7. Timing, Delays and Attendance

7.1 Tactical Energy will use reasonable endeavours to perform the works within the timeframe stated in the quote or otherwise advised.

7.2 Timeframes are estimates only unless Tactical Energy expressly agrees in writing that a specific date is binding.

7.3 Tactical Energy is not liable for delay caused by:

  • 7.3(a) weather;
  • 7.3(b) supplier delay;
  • 7.3(c) product unavailability;
  • 7.3(d) customer delay;
  • 7.3(e) lack of access;
  • 7.3(f) unsafe site conditions;
  • 7.3(g) distributor, retailer, inspector or authority delay;
  • 7.3(h) latent conditions;
  • 7.3(i) emergency works;
  • 7.3(j) events beyond Tactical Energy’s reasonable control.

7.4 If Tactical Energy attends site but cannot commence or continue work because of lack of access, unsafe conditions, customer delay, missing approvals, or matters outside Tactical Energy’s control, Tactical Energy may charge a reasonable callout, attendance, standby or rescheduling fee.

8. Payment

8.1 The customer must pay Tactical Energy the amounts stated in the accepted quote, together with any approved variations, additional charges, callout fees, materials, disbursements and other amounts payable under these Terms.

8.2 Tactical Energy may require a deposit before ordering materials, booking works or commencing works.

8.3 Unless the quote states otherwise:

  • 8.3(a) invoices are payable within 7 days of issue; and
  • 8.3(b) invoices for service calls, urgent works, small works or completed works may be payable immediately on completion.

8.4 Tactical Energy may issue progress claims for larger jobs or where works are performed over multiple stages.

8.5 The customer must not withhold payment of the whole invoice because of a dispute about part of the invoice. The customer must pay the undisputed amount by the due date.

8.6 If an amount is overdue, Tactical Energy may suspend further works, cancel or postpone bookings, withhold further attendance, withhold documents, certificates, reports or handover materials to the extent lawful, require payment in advance for future works, charge interest under clause 10, and take recovery action under clause 10.

8.7 Suspension under this clause does not affect the customer’s obligation to pay amounts already due.

9. Privacy

9.1 Tactical Energy may collect, use and disclose customer information for the purposes of preparing quotes, supplying goods and services, managing bookings and site attendance, issuing invoices, processing payments, administering accounts, handling warranty or service issues, complying with legal and safety obligations, resolving disputes, and recovering overdue amounts.

9.2 Tactical Energy may disclose relevant information to its employees, contractors, suppliers, electrical distributors, electricity retailers, inspectors, professional advisers, insurers, software providers, payment processors, solicitors, mercantile agents, debt collection agencies, commercial credit reporting bodies, courts, tribunals, regulators and other persons where reasonably required for those purposes and where permitted by law.

9.3 Tactical Energy may also use customer contact details to send service reminders, maintenance information, safety updates, promotions and other marketing communications where permitted by law. Customers may opt out of marketing communications at any time.

9.4 Tactical Energy handles personal information in accordance with its Privacy Policy, available at https://tacticalenergy.com.au/privacy-policy/.

10. Overdue Accounts and Debt Recovery

10.1 If an amount is not paid by the due date, Tactical Energy may charge interest on the overdue amount at the rate stated in the quote, or if no rate is stated, at 10% per annum, calculated daily.

10.2 Tactical Energy may suspend further works, cancel or postpone bookings, withhold further attendance, and require payment in advance for future works while any amount remains overdue.

10.3 Tactical Energy may take lawful steps to recover overdue amounts, including engaging solicitors, mercantile agents or debt collection agencies.

10.4 The customer must pay any legal costs, court fees, enforcement costs and other recovery costs that Tactical Energy is legally entitled to recover.

10.5 Tactical Energy will not require the customer to pay debt collection costs where recovery of those costs is prohibited by law.

10.6 Tactical Energy may disclose relevant customer, account and debt information to its professional advisers, insurers, solicitors, mercantile agents, debt collection agencies, commercial credit reporting bodies, courts and tribunals where reasonably required for account management, dispute resolution, debt recovery or enforcement, and where permitted by law.

10.7 Tactical Energy will not list a consumer payment default with a consumer credit reporting body unless legally entitled to do so.

11. Goods, Materials, Risk and Ownership

11.1 Risk in goods and materials supplied by Tactical Energy passes to the customer once they are installed at the site or delivered to the customer’s premises, whichever occurs first.

11.2 Ownership of goods and materials supplied by Tactical Energy does not pass to the customer until Tactical Energy has received payment in full for those goods and materials.

11.3 The customer must not sell, remove, damage, transfer, dispose of or grant any security interest over unpaid goods and materials.

11.4 To the extent goods or materials are installed into the property and cannot lawfully or practically be removed, Tactical Energy’s rights are limited to the recovery of unpaid amounts and other lawful remedies.

12. Customer-Supplied Goods

12.1 If Tactical Energy agrees to install goods or materials supplied by the customer, Tactical Energy is not responsible for the quality, suitability, compliance, warranty, performance or safety of those goods, except to the extent caused by Tactical Energy’s installation work.

12.2 Tactical Energy may refuse to install customer-supplied goods that Tactical Energy reasonably considers unsafe, unsuitable, defective, non-compliant or incompatible.

12.3 Additional time spent dealing with customer-supplied goods, missing parts, faulty equipment, inadequate instructions or compatibility issues may be charged as additional work.

13. Warranties and Defects

13.1 Tactical Energy warrants that its workmanship will be performed with due care and skill and in accordance with applicable laws, electrical safety requirements and relevant standards.

13.2 Unless the quote states a different period, Tactical Energy provides a 12-month workmanship warranty for general electrical works.

13.3 Manufacturer warranties apply to goods and equipment supplied by Tactical Energy. Tactical Energy will provide reasonable assistance with manufacturer warranty claims but is not responsible for manufacturer delays, warranty decisions or product failures not caused by Tactical Energy.

13.4 The customer must notify Tactical Energy of any alleged defect as soon as reasonably practicable after becoming aware of it.

13.5 Tactical Energy must be given a reasonable opportunity to inspect and, where appropriate, rectify alleged defective workmanship.

13.6 The workmanship warranty does not apply to defects, faults or damage caused by:

  • 13.6(a) misuse, neglect or abuse;
  • 13.6(b) works performed by others;
  • 13.6(c) customer-supplied goods;
  • 13.6(d) pre-existing defects;
  • 13.6(e) pests, water ingress, storm, fire, flood or external events;
  • 13.6(f) failure to maintain equipment;
  • 13.6(g) alterations or repairs not performed by Tactical Energy;
  • 13.6(h) normal wear and tear;
  • 13.6(i) use contrary to manufacturer instructions;
  • 13.6(j) power supply issues, network issues or third-party equipment failure.

13.7 Nothing in this clause limits the customer’s rights under the Australian Consumer Law.

14. Australian Consumer Law

14.1 If the customer is a consumer under the Australian Consumer Law, Tactical Energy’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

14.2 For major failures with services, the customer may be entitled to cancel the service contract and obtain a refund for the unused portion, or compensation for the reduced value of the service.

14.3 For major failures with goods, the customer may be entitled to reject the goods and choose a refund or replacement, or keep the goods and obtain compensation for the reduction in value.

14.4 If a failure is not major, Tactical Energy may be entitled to remedy the failure within a reasonable time.

14.5 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

15. Limitation of Liability

15.1 To the extent permitted by law, Tactical Energy is not liable for:

  • 15.1(a) indirect or consequential loss;
  • 15.1(b) loss of profit, revenue, business, production or opportunity;
  • 15.1(c) loss caused by delay;
  • 15.1(d) loss caused by pre-existing defects or unsafe installations;
  • 15.1(e) loss caused by third-party equipment, distributors, retailers, network operators or other contractors;
  • 15.1(f) loss caused by customer-supplied goods;
  • 15.1(g) loss caused by the customer’s failure to follow advice, instructions or maintenance requirements.

15.2 To the extent permitted by law, Tactical Energy’s liability is limited, at Tactical Energy’s option, to:

  • 15.2(a) resupplying the services;
  • 15.2(b) paying the cost of having the services resupplied;
  • 15.2(c) repairing goods;
  • 15.2(d) replacing goods; or
  • 15.2(e) paying the cost of repairing or replacing goods.

15.3 This clause does not limit liability for death, personal injury, fraud, wilful misconduct, or any liability that cannot lawfully be limited.

16. Safety and Compliance

16.1 Tactical Energy may refuse to perform, continue or complete works that it reasonably considers unsafe, unlawful, non-compliant or contrary to applicable standards.

16.2 The customer acknowledges that Tactical Energy may be required to isolate power, restrict access, make safe, report defects, decline energisation or recommend further works to comply with safety obligations.

16.3 If Tactical Energy identifies an immediate safety risk, Tactical Energy may take reasonable steps to make the site safe and charge the customer for reasonable costs incurred.

16.4 Tactical Energy is not required to perform work in a way that compromises safety, licensing obligations, legal compliance or professional standards.

17. Cancellation and Rescheduling

17.1 The customer must give Tactical Energy reasonable notice if the customer wishes to cancel or reschedule booked works.

17.2 If the customer cancels or reschedules with less than 1 business day’s notice, Tactical Energy may charge a reasonable cancellation, rescheduling or attendance fee.

17.3 If Tactical Energy has ordered special-order, custom, non-returnable or job-specific goods, the customer must pay the reasonable costs Tactical Energy incurs for those goods if the customer cancels after acceptance.

17.4 For consumer contracts, any cancellation fee will be limited to Tactical Energy’s reasonable costs and losses actually incurred and will not operate as a penalty.

18. Termination

18.1 Tactical Energy may terminate or suspend the contract by written notice if:

  • 18.1(a) the customer fails to pay an amount when due;
  • 18.1(b) the customer fails to provide access;
  • 18.1(c) the customer fails to obtain required approvals;
  • 18.1(d) the site is unsafe;
  • 18.1(e) the customer requests work that is unlawful, unsafe or non-compliant;
  • 18.1(f) the customer is abusive, threatening or unreasonable toward Tactical Energy personnel or contractors;
  • 18.1(g) Tactical Energy is unable to complete the works due to circumstances outside its reasonable control.

18.2 If the contract is terminated, the customer must pay for:

  • 18.2(a) works performed up to the date of termination;
  • 18.2(b) goods and materials supplied or ordered for the works;
  • 18.2(c) reasonable demobilisation, cancellation and restocking costs;
  • 18.2(d) any other amounts payable under these Terms.

18.3 Termination does not affect rights that accrued before termination.

19. Complaints and Disputes

19.1 If the customer has a concern or complaint, the customer should contact Tactical Energy using the contact details on the quote, invoice or Tactical Energy website. Tactical Energy will handle complaints in accordance with its Complaints Handling Procedure available at https://tacticalenergy.com.au/complaints-handling-procedure/.

19.2 The customer must give Tactical Energy a reasonable opportunity to inspect and resolve any issue before engaging another contractor to rectify alleged defects, unless urgent action is required to prevent a safety risk or further damage.

19.3 If a dispute arises, the parties must first attempt to resolve it in good faith.

19.4 Nothing in this clause prevents either party from seeking urgent relief, commencing debt recovery proceedings, or exercising statutory rights.

20. Notices

20.1 Notices may be given by email, post, hand delivery or any other method stated in the quote.

20.2 A notice sent by email is treated as received when the sender’s email system records successful transmission, unless the sender receives an automated delivery failure notice.

20.3 The customer must notify Tactical Energy of any change to contact details.

21. General

21.1 These Terms are governed by the laws of the State or Territory where the works are performed.

21.2 If any part of these Terms is invalid or unenforceable, the remaining parts continue to apply.

21.3 Tactical Energy’s failure to enforce a right does not waive that right.

21.4 Tactical Energy may subcontract or delegate performance of any part of the works, but remains responsible for the works performed by its subcontractors to the extent required by law.

21.5 These Terms may be updated from time to time. The version applying to a contract is the version available on Tactical Energy’s website at the time the quote is accepted, unless otherwise agreed in writing.