General Terms and Conditions
Read the general terms that apply to electrical service, maintenance, repair and non-NETCC work.
Read documentCustomer information
Policies, complaint pathways and new energy customer notes.
Tactical Energy makes the key customer documents available before customers request work, approve a quote or proceed with solar and new energy services.
Privacy Policy
See how Tactical Energy handles personal information collected through enquiries, quotes, bookings and site work.
Read documentComplaints Handling Procedure
Understand how to raise a concern, expected response steps and external options if a matter is not resolved.
Read documentNew energy technology
Solar, battery and EV charger work may use specific documents.
The general terms do not replace any separate contract issued for solar, battery, EV charger or other new energy technology work. If separate documentation is issued through Pylon or another quoting platform, that documentation should be reviewed before accepting the work.
- Quotes should set out the scope, inclusions, costs, timing and important limitations.
- System performance, finance, rebates or incentives should only be relied on when provided in job-specific documentation.
- Customers can ask questions before approving a quote or contract.
Business details
Tactical Energy Pty Ltd
ABN 43 646 332 185
Electrical Contractor Licence 88824
office@tacticalenergy.com.au
07 3834 3528
PO Box 1003, Spring Hill QLD 4004
If something goes wrong
Start with Tactical Energy so the issue can be assessed directly.
1. Raise the issue
Contact Tactical Energy with the site address, the issue, dates, documents and photos where relevant.
2. Review the response
The complaints procedure explains how Tactical Energy handles concerns in a fair, timely and transparent way.
3. Escalate if needed
If a matter is not resolved, customers may have external complaint options depending on the type of work and contract.
4. Keep records
Keep quotes, contracts, invoices, emails, photos and any warranty or handover documents.